Booking procedure - Availability may be checked by email. Reservations made by telephone will not be accepted or confirmed. Bookings should be made by email to frontoffice@theafricantulip.com and a booking voucher from the client should accompany the email. Services to be provided by the hotel shall be governed solely by the reservations confirmation stamp and carried out as per the voucher given.


Methods of payment  - Unless the Client has a special agreement with The African Tulip, the client is required to make full payment prior to final confirmation of the reservation. 

Cheques payable to: The African Tulip Ltd  and be made in the nominated currency on rates page. Rates quoted in US$ to which payment can be made in Tanzanian Shillings. (rate used will be stipulated on that day)

Personal cheques are not acceptable without prior arrangement with management.

Major cards (Visa & Master Card) are acceptable however a surcharge of 3.5% applies.  The African Tulip reserves the right to cancel reservations, if full payment is not made within the specified time. Note: Management may ask for a deposit for certain periods of the year.


Returned cheques - For Clients paying for reservations by cheque, where a cheque is returned by the bank as not valid, the Client shall replace the cheque with certified funds within 72 hours, plus an additional 5% charge.  Funds to replace returned cheques may constitute a default of this agreement. Consistent default will be cause for termination of this agreement.


Currency exchange rates - Should the currency exchange rate change, the management reserves the right to renegotiate rates either up or down accordingly.


Credit Facility - Clients desiring to have credit accounts with the Hotel should apply in writing to the General Manager. Credit terms are subject to approval so allow 30 days for documentation to be out in place for credit facilities if approved. If the Client meets the credit requirement of The African Tulip, they will be extended credit facilities. In that case, the Client will be allowed to reserve space without the need for deposits. If credit is in other terms and conditions remain in effect, invoices shall be raised in the nominated currency weekly, monthly or at the end of the client’s stay. On any account where details of payment have not been specified, payment will be applied to the oldest invoice.


Festive season supplement: A supplement of US$30per person per night applies for 24th, 25th, 26th, 31st December 2010 and 1st January 2011.


Government taxes - Where rates are affected by changes in Government taxes or other unforeseeable circumstances, we reserve the right to renegotiate the rates of this agreement accordingly.


Arrival and Check out time - Rooms are available for new arrivals from 10h00. The check out time for departing clients is 10h00. Special consideration may be made for extended departure time subject to anticipated arrivals. Day room available from 10h00 – 18h00 cost is 75% of room rate


Groups - Where possible, The African Tulip will grant the Client one matching complementary guest for each 15 full paying adult guests in a group staying on bed & breakfast basis.

Rooming lists - Rooming lists for large groups are required to be submitted by email to frontoffice@theafricantulip.com not later than 7 days prior to check in.


Cancellation policy - For reservations that are cancelled or amended to reduce length of stay or numbers or for no show, (hereby collectively called “cancellations”) are subject to ‘Cancellation” and “No Show” fees at the discretion of the management and under the following terms:

Between 30 days and 7 days prior to occupation – a 30% cancellation fee will be charged of the applicable contract rate. 7 days or less prior to arrival –a 100% cancellation fee will be charged of the applicable contract rate. Booking cancelled within 72 hours are subject to 100% cancellation charge.

In all cases, notification of cancellations must be submitted in writing to The African Tulip.
The ‘Receiving date’ will be the date the cancellation has been received.


Insurance/ Liability – Whilst every care is taken for the safety and comfort of its clients, The African Tulip accepts no liability for all or any of the following:
  . Damage or loss of property of any client, howsoever caused
  . Sickness, infection, injury or death of any client, howsoever caused
  . Change of arrival or departure dates due to road or weather conditions
  . Damages, directly or indirectly, arising out of delays in departure or arrival including delays 
  . Occasioned by the missing of road, rail, ship or aircraft connections.
  . Medical Bills, Medical Evacuation.

It is therefore expected, on receiving a clients booking, that necessary insurance covers against these and other risks have been taken care of by the client/guest. 


Disputes - Any complaints or disagreements about reservations, accommodation, food & beverage or any issues relative to the hotel must be reported on site and recorded accordingly. Failure to do so, the hotel will not be held responsible in any way.  Following, any dissatisfaction resulting with the handling and resolving of the complaint on site must be received from the hotel in writing within 7 days after the client’s departure. Failure to do so will result in the hotel taking no responsibility or action.  Any dispute regarding an invoice, must be received by The African Tulip Accounts Department, within 14 days of the invoice date and only the amount in dispute may be deducted from the invoice and payment due, which must be made within the specified time limit.